At Adimu Collections, every bracelet is handcrafted with care and inspected before shipping to ensure it meets our high quality standards. Your satisfaction is important to us, and we are committed to resolving any genuine issues quickly and fairly.
By placing an order on adimucollections.com, you agree to the terms outlined in this Refund & Return Policy.
Many of our bracelets are handcrafted specifically for each customer.
Personalized, custom-made, or made-to-order products (including bracelets customized with names, initials, special text, or custom bead arrangements) cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect due to our error.
Please carefully review all customization details before placing your order, as custom orders cannot be modified once production has begun.
We accept returns and exchanges within 14 days of the delivery date.
To be eligible for a return or exchange:
To request a return or exchange, please contact us at:
Email: sales@adimucollections.com
Please include:
Customers are responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item sent by Adimu Collections.
We offer refunds under the following circumstances:
Refunds are not available for:
Shipping charges are non-refundable unless the return is the result of an error made by Adimu Collections.
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
Where a refund is not appropriate, Adimu Collections may, at its sole discretion, issue a store credit (credit note).
Approved store credits will be added to your Adimu Collections account within 24 hours after the returned item has been received, inspected, and approved.
Store credits may be used toward future purchases on www.adimucollections.com.
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing sales@adimucollections.com.
To help us resolve your claim quickly, please include:
Failure to report damaged or incorrect items within 48 hours may affect your eligibility for a replacement or refund.
If your package is confirmed as lost by the shipping carrier, we will work with the carrier to investigate the shipment.
Once the loss has been confirmed, Adimu Collections will, at our discretion:
The following items cannot be returned unless they are defective, damaged, or incorrectly supplied:
Unless the return is due to our error, customers are responsible for all return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as Adimu Collections cannot guarantee receipt of returned items that are lost in transit.
Orders may only be cancelled before production or shipping begins.
Once a handcrafted bracelet has entered production or has been shipped, the order cannot be cancelled.
For personalized or custom-made products, cancellation may not be possible once production has started.
If you have any questions regarding returns or refunds, please contact us.
Adimu Collections
Website: www.adimucollections.com
Email: sales@adimucollections.com
Phone/WhatsApp: +254 758 422 854
We aim to respond to all customer inquiries within at least 2 business days.
At Adimu Collections, we take pride in creating handcrafted bracelets that celebrate countries, cultures, identities, and personal stories. If something isn’t right with your order, we’re here to help and will work with you to find a fair and timely resolution.
Be Bold. Crafted for the bold spirit.